Operational Transformation Executive

Kristen Mutascio

Technology leadership for organizations that need clearer systems, stronger delivery, and better ways of working.

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Profile

I help organizations improve how work gets done

I live in the intersection of engineering, UX, delivery, and client teams, and build the operating models and workflows that close the gaps.

The goal is always the same: fewer surprises for leadership, faster decisions for everyone else.

Lead technology strategy and delivery across high-value healthcare and consumer brands.
Redesign delivery workflows across engineering, UX, creative, production, and client teams.
Build operating models that improve velocity, governance, and delivery predictability.
Scale cross-functional teams across product, UX, engineering, QA, delivery, and operations.
Selected Impact

Experience across transformation, delivery, and regulated ecosystems

EnterpriseTechnology leadership across agency, brand, and client ecosystems
Multi-teamEngineering, UX, QA, product, delivery, and operations leadership
OpsOperating models, governance, and delivery workflows
RegulatedHealthcare, pharma, and regulated marketing ecosystems
Highlighted Experience

Senior technology leadership across engineering, operations, and transformation

May 2024 - Present

VP, Emerging and Integrated Technology

BGB Group

  • Lead transformation of engineering and delivery workflows across agency and client initiatives.
  • Design operating models, governance paths, and AI-enabled workflows that improve speed, scalability, and quality.
  • Advise executive stakeholders on where emerging technology can reduce real operational friction.
  • Partner across technology, creative, UX, delivery, and client services to align the work around clearer decisions.
Oct 2023 - May 2024

VP, Director, Technology

Saatchi & Saatchi Wellness

  • Led senior technology organization supporting major healthcare brands and integrated accounts.
  • Oversaw engineering delivery, staffing, budgeting, forecasting, vendor coordination, and client technology strategy.
  • Acted as a senior technical advisor to internal leadership and client stakeholders.
  • Improved operational rigor, delivery standards, and cross-functional accountability.
Jun 2022 - Oct 2023

Director of Technology

Saatchi & Saatchi Wellness

  • Directed platform delivery, technical governance, engineering teams, and vendor partnerships.
  • Established standards for accessibility, agile execution, resource planning, and design system consistency.
  • Led hybrid and offshore engineering teams delivering scalable, compliant digital solutions.
  • Implemented operational processes and performance metrics to improve transparency and outcomes.
Apr 2021 - Jun 2022

Director, Product Development

Evoke Mind+Matter

  • Led product strategy and cross-functional execution across healthcare digital programs.
  • Managed UX, engineering, QA, roadmap delivery, and stakeholder alignment.
  • Introduced scalable operating models, agile planning practices, and delivery frameworks.
  • Partnered with finance and account leadership on scope definition, resourcing, and budget reconciliation.
Oct 2019 - Apr 2021

Associate Director of Technology

Evoke Mind+Matter

  • Managed technical delivery across web, CRM, CMS, DAM, and broader digital ecosystems.
  • Led solution planning, team management, and client-facing technology initiatives.
  • Developed operational workflows, sprint metrics, and resource forecasts to support scaling teams.
  • Partnered with strategy, creative, and delivery leadership to align goals and execution.
Capabilities

The work I lead across operations, technology, and delivery

Technology Leadership Engineering Leadership Engineering Operations Operating Models Digital Operations UX Leadership Product Development Agile Transformation AI-Enabled Workflows AI Governance HIPAA-Aware Delivery MLR / Promotional Review DevOps / CI-CD Cloud Infrastructure Vendor Governance Client Consulting P&L / Forecasting Resource Planning Omnichannel Marketing CMS / Martech Veeva CLM Organizational Change Accessibility Standards Delivery Standardization
Leadership Principles

How I turn operational understanding into shared momentum

Understand the work

Spend time with the people doing the work before changing the process.

Design systems

Fix recurring operational friction instead of isolated problems.

Lead through clarity

Translate technical complexity into decisions people can execute.

Transformation Case Studies

Operational transformation examples from complex digital programs

Workflow Transformation

Engineering and delivery workflow transformation

Regulated marketing environment

  • Mapped how work moved across engineering, UX, editorial, operations, and client teams.
  • Designed practical governance paths and AI-enabled workflows around recurring friction.
  • Converted emerging technology opportunities into repeatable delivery practices teams could actually use.
Platform Governance

Platform governance transformation

CMS, CRM, martech, and integrated platforms

  • Directed platform delivery, technical standards, vendor partnerships, and accessibility expectations.
  • Aligned CMS, CRM, martech, and accessibility decisions across regulated digital programs.
  • Translated complex ecosystems into client-ready decisions and scalable execution plans.
Operating Model

Distributed team operating model

Onshore, offshore, product, QA, and engineering teams

  • Built cross-functional team models spanning product strategy, UX, engineering, QA, and operations.
  • Owned staffing, forecasting, budget reconciliation, and delivery accountability across concurrent programs.
  • Created clearer operating rhythms for distributed teams and multi-account delivery.
Integration Standards

Unified delivery standards across brands

Business unit, agency, and client delivery alignment

  • Standardized delivery expectations across separate teams, brands, vendors, and account models.
  • Created shared governance, review rhythms, and decision paths that made work easier to compare and manage.
  • Turned inconsistent local practices into reusable operating standards without disconnecting from how teams worked.
Proof Points

Credentials and foundations

Certified Scrum Master

Agile leadership, delivery rituals, and team operating systems.

Certified Product Owner

Roadmap translation, prioritization, stakeholder alignment, and product execution.

Education

Formal training

Master of Arts in Teaching

Art Education, Tufts University

Bachelor of Fine Arts

Illustration / Philosophy, University of Hartford

Creative Foundation

Art education, illustration, design, and visual communication

Get In Touch

Let's talk about improving how work moves

Available for senior technology leadership, engineering operations, and organizational transformation conversations.

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